Question 1

How often should I use WOO Platinum Grease?

Accepted Answer

For best results, use 3–4 times per week — or daily as needed — to maintain moisture and promote healthy growth.

Question 2

How much product should I use each time?

Accepted Answer

A little goes a long way. Start with a pea-size amount for the scalp and another for the ends, then adjust based on hair density. Over-application creates buildup that works against you.

Question 3

Should I apply on wet or dry hair?

Accepted Answer

Both work. Damp hair helps the Elixir absorb into the shaft; dry application is great for a light refresh, sealing ends, or maintaining protective styles.

Question 4

How long until I see results?

Accepted Answer

Most crowns see visible improvement in shine, strength, and edges within 2–3 weeks. Length retention is typically measurable at 6–8 weeks of consistent use.

Question 5

Will my hair shed when I start using WOO?

Accepted Answer

Some shedding is normal and healthy. As new, stronger hair grows in, older strands make room for it. It's a sign the ritual is working — not a problem.

Question 6

Are WOO products made with natural ingredients?

Accepted Answer

Yes. Every formula is crafted with cold-pressed plant oils and botanical extracts — no petroleum, no mineral oil, no parabens. The full ingredient list is printed on every bottle and jar.

Question 7

Are WOO products cruelty-free?

Accepted Answer

Always. WOO Ritual is 100% cruelty-free — we never test on animals, and we don't work with suppliers who do.

Question 8

Are they safe during pregnancy or while nursing?

Accepted Answer

Our formulas are plant-based and gentle, but we always recommend consulting your doctor before starting any new product during pregnancy or while nursing.

Question 9

Can I use WOO on children's hair?

Accepted Answer

Yes — our formulas are gentle enough for children. Always do a small patch test first and avoid contact with the eyes.

Question 10

How long does processing take?

Accepted Answer

Orders ship within 2–3 business days from the U.S. You'll receive a tracking number by email as soon as your package is on its way.

Question 11

How long does delivery take?

Accepted Answer

Standard U.S. delivery is 3–7 business days after shipping. Priority options are available at checkout.

Question 12

Do you ship internationally?

Accepted Answer

We currently ship within the United States. International shipping is coming soon — join the Crown Club to be notified first.

Question 13

Do you offer free shipping?

Accepted Answer

Yes — U.S. orders over $35 ship free. The discount applies automatically at checkout.

Question 14

What's your return policy?

Accepted Answer

For hygiene reasons, opened products cannot be returned. Unopened items can be returned within 14 days of delivery in their original condition. Full details are on our Returns & Exchanges page.

Question 15

What if my order arrives damaged?

Accepted Answer

Reach out within 7 days at info@woo-ritual.com with a photo and your order number. We'll replace it right away — no return needed.

Question 16

How long do refunds take?

Accepted Answer

Approved refunds are issued within 3–5 business days to the original payment method. Your bank may take an extra 3–5 days to display the credit.

Question 17

What is the Crown Club?

Accepted Answer

The Crown Club is our members list — you get early access to drops, exclusive offers, hair care tips from our team, and a birthday treat.

Question 18

How much can I save with Subscribe & Save?

Accepted Answer

Subscribing saves 10% on every recurring delivery. You choose the frequency (every 30, 45, or 60 days) and can pause, skip, or cancel anytime from your account.

Question 19

Can I mix products in one subscription?

Accepted Answer

Yes. You can subscribe to individual products or a full bundle. Change your bundle at any time from your account dashboard.

Question 20

How do I cancel or pause my subscription?

Accepted Answer

Log into your account, open Manage Subscription, and choose Pause, Skip, or Cancel. No calls, no fees, no pressure.

Frequently Asked Questions

Product & Usage

Ingredients & Safety

Shipping & Delivery

Returns & Exchanges

Subscriptions & Crown Club

Frequently Asked Questions

Product & Usage

Q: How often should I use WOO Platinum Grease?

Q: How much product should I use each time?

Q: Should I apply on wet or dry hair?

Q: How long until I see results?

Q: Will my hair shed when I start using WOO?

Ingredients & Safety

Q: Are WOO products made with natural ingredients?

Q: Are WOO products cruelty-free?

Q: Are they safe during pregnancy or while nursing?

Q: Can I use WOO on children's hair?

Shipping & Delivery

Q: How long does processing take?

Q: How long does delivery take?

Q: Do you ship internationally?

Q: Do you offer free shipping?

Returns & Exchanges

Q: What's your return policy?

Q: What if my order arrives damaged?

Q: How long do refunds take?

Subscriptions & Crown Club

Q: What is the Crown Club?

Q: How much can I save with Subscribe & Save?

Q: Can I mix products in one subscription?

Q: How do I cancel or pause my subscription?